Accessibility statement for the LoyalFree App

This accessibility statement applies to the LoyalFree mobile application.

This mobile application is run by LoyalFree Ltd. We want as many people as possible to be able to use this mobile application. For example, that means you should be able to use the app without any issues by changing the phone accessibility settings to do things such as:

  • change colours and contrast levels
  • zoom in without the text spilling off the screen
  • navigate most of the mobile application using speech recognition software
  • listen to most of the mobile application using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the mobile application text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this mobile application is

We know some parts of this mobile application are not fully accessible:

  • using maximum accessibility zooming may make some text unreadable on certain devices

Reporting accessibility problems with this mobile application

We’re always looking to improve the accessibility of this mobile application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this mobile application’s accessibility

LoyalFree Ltd is committed to making its mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This mobile application is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

External links to websites, PDFs, videos and audio clips

The mobile application frequently links to external content which may not be fully accessible, but is not within the scope of these accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 15/04/2020. It was last reviewed on 18/05/2021.

This mobile application was last tested on 18/05/2021. The test was carried out by LoyalFree Ltd.

We used the approach of testing the mobile application using real devices with the phone’s accessibility options enabled.