We don’t just deliver a technology solution and disappear – We are there to support you promoting the app in your area

BID & Council Testimonials

“We’ve been seeking a way to engage occasional visitors and reward those that are regular and this new feature from LoyalFree ticks both boxes. Ultimately, we are looking for ways to increase daily revenue without lots of marketing effort. With these offers we can simply set something up in a matter of minutes and can be pretty sure that it will spike our sales. Furthermore, the service is much more affordable than some of the other options out there. Great support from the LoyalFree team too!”


Owner, Bom Bom Patisserie

Lisa, BID Manager at Love Loughborough said ‘’Bom Bom has shown how the new LoyalBase scheme can drive more customers into store and increase turnover and spend. The team at Loughborough BID will be working with our local businesses to show how they can replicate the success achieved by Bom Bom through the LoyalFree app, helping them to grow their customers and reward them through targeted offers and incentives. Well done Bom Bom!‘’

Lisa Brown
BID Manager, Love Loughborough

“We included the LoyalFree trail as an integral part of our Dinosaur Fortnight in August this year. The first time we’ve done a Dinosaur themed event and it was extremely popular – shops themed the windows, the trail went down really well with shop owners and shoppers and culminated in a Dinosaur Experience visiting the town centre which increased the footfall into town by over 50% – when compared to the same period last year. Over 17,000 visitors came along to see the Dinosaur Experience in a single day and we received phenomenal results from the Dinosaur Themed LoyalFree trail too – perfect timing too throughout the school summer holidays,”

Helen Holdsworth
Project Manager, Brighouse BID

“LoyalFree are fantastic to work with and have been instrumental to our recovery strategy! Having integrated the LoyalFree app into our trails and events, we have seen a significant increase in downloads and general app usage during these times. I would highly recommend executing this strategy as a proven tactic when looking to increase both app usage and downloads.”

Simon – Director, BID Leicester 

“We have been proudly working with LoyalFree for over 18 months with the app delivering what we hoped it would and more. The team members are great, no request is too much, they deliver high quality products, and the support is delivered efficiently and effectively. They genuinely listen to what the clients and users want and regularly explore new opportunities and technology. I have no hesitation in recommending LoyalFree to other towns and BIDs.”

Mike Kirkham – Our Bury St Edmunds BID

“We’ve been using LoyalFree now for over a year and it has been a really useful app for us, whether that’s for adding our regular and one-off events to the calendar or for providing us with an online shop, as well as the Cathedral appearing on various trails. The team behind LoyalFree have always been a pleasure to deal with and respond quickly to updates, and it helps us appear alongside other businesses, venues and attractions in the city.”

Phil – Bradford Cathedral

“The LoyalFree project has been more successful than we ever imagined. The app is able to promote everything in our town; offers, events and even digital trails. Everything is simple to set up and a fraction of the admin of our previous loyalty solution.
I recommend any BID adds this project to their plan.

Lisa Brown – BID Manager, Love Loughborough

“We’ve been using LoyalFree for several years now and we’re very happy with the programme. For us, the additional functionality is especially useful and we’ve conducted some great food trails in the area which helps people sample different places to eat.
The support from the LoyalFree team is outstanding. We’re approached several times a week by new loyalty companies and I have to say, nothing looks as good as LoyalFree and I’m sure the support wouldn’t come close”

Bee Desoto – Fitzrovia

“We were looking at a range of initiatives that could help Bradford city centre in its recovery from the COVID19 pandemic and one that stood out as a perfect fit for us was “LoyalFree”. We spoke to the team and were very pleased with the professional but more importantly personal response to our discussions. Since we partnered with LoyalFree, the amount of help and support has been astounding. They really “know their stuff” and have made this process so easy for us during what are extremely challenging times. We are still very early in the project but we can see that the decision to team up with LoyalFree at this time was exactly the right thing to do and we cant wait to see the success this brings!”

Jonny Noble – Bradford BID Manager

Chichester BID logo

”We just wanted to say thank you for all LoyalFree’s invaluable help and support. What would the BID have ever done without this wonderful App. Now more so than ever!”

Oriana Di Mascio, Chichester BID Projects Manager

“After considering many solutions for a place app it was obvious LoyalFree has the best expertise, initiative and knowledge to work with our town.
The energy and commitment of the team to develop themselves and the towns they work in is impressive, with regular updates of their technology in line with the changing demands of the public.”

Justin Wales – BID Manager, Choose Ulverston

“LoyalFree’s excellent knowledge in helping us to creatively market the app in our area has made it very easy to engage the public in our offering. The app is a no brainer for the businesses as it’s a really simple way for all of them to get digital!

Charlotte Whitaker – BID Manager, Hello Dorking

”Brighouse BID are really pleased that we decided to work with LoyalFree. Over the last few months we have developed a great partnership with the LoyalFree team. We appreciate the attention to detail and speed in which they respond to any enquiries. We would definitely recommended LoyalFree, they made it so simple!”

Lauren Barber – Marketing Manager, Brighouse BID

“As the BID Manager at Huddersfield BID we had been looking at the options open to us for sometime and had met with LoyalFree on a couple of occasions highlighting the options open to us in an informative but un-pressured way. With the direction of Huddersfield BID changing quite swiftly LoyalFree was able to react to our questions, needs and adaptations to introduce a custom package to work within our expectations and budget. The journey so far has been so productive, hassle free and mostly exciting! Really looking forwards to taking the next step on the LoyalFree journey.”

Matthew Chapman – BID Manager, Huddersfield Business Improvement District

“We are thrilled to launch the Loyal Free App, which is already creating a real buzz among our levy payers and shoppers”

Sarah Loftus – Chief Executive, Lincoln BIG

Business Testimonials

Gail Brown from Leicester Coffee House is loving being on LoyalFree. Click ‘Play’ above to see why!

“Great advertising via the app and we don’t have to do anything. It works really well for my business! Every local business should be signing themselves up!”

Daniel Child, Bom Bom Patisserie

“It’s great to see details of special offers, deals and city events, including the Watersides full calendar of activities, in one easy to use free app.”

Dean Cross, Waterside Shopping Centre, Lincoln

‘‘LoyalFree is a great initiative, and it will immensely help the local businesses. We have displayed all the information inside the hotel reception and in our Shakespeare Bar and Oak Restaurant, and it has been very well received so far. Thank you for this great initiative.’’

Chetan Bhanot, of Pendley Manor in Tring

“We are loving it. Customers who have already downloaded the App are enjoying using it and we are able to tell others how they can do that and benefit.”

Kirsty Jones, Carluccios Lincoln

‘‘We were extremely impressed with LoyalFree’s turnkey solution to allow our traditionally offline business to sell online quickly and efficiently. We were registered with LoyalFree, the integrated Stripe merchant service & received our first order in just under two hours!’’

Sam Hagger, Founder of The Beautiful Pubs Collective

‘‘ We really like the simplicity of the LoyalFree app, it allows us to reach local customers with deals and offers in just a few clicks. We have two offers active which has grown footfall to our decorating store.’’

Brian Green, TOPDEC Decorating Supplies

‘‘It has allowed customers to go digital and paperless and saves time in stamping, you can just leave the customer to do the ‘stamping’ themselves. I would advise all businesses debating whether to add a loyalty scheme to the app to give it a go! It’s another great way of marketing your business.’’

Gail Brown, Director of Leicester Coffee House Company

App User Testimonials

“It is one of those things that just seems like a natural app to have – you’re thinking ‘why isn’t there one of those already?”

Alex R – Nottingham

“LoyalFree has only just come to my area and I am so glad it has. Although there are other apps out there that give you discounts and loyalty stamps I prefer this over them all as it enables me to still be able to my support local business community whilst being rewarded with a variety of discounts, offers and loyalty schemes.”

Apple App Store Review

“Loving the new trails feature – so good to finally find information I couldn’t before, like where I can take my dog out around town!”

Apple App Store Review

“Great app. Quick and easy to use. Uber friendly and you get great rewards with little effort. Love it”

Apple App Store Review

“Very easy and clear to use, so many bargains to be had. Recently went to Bella Italia and got 20% off the bill for literally doing nothing other than presenting my phone to the cashier. Highly recommended.”

Google Play Store Review

“A really useful app, whether you’re exploring a new place or looking for local for deals and discounts in your area. Lists deals geographically or by type”

Google Play Store Review

“I love this app. I don’t have to fill up my wallet with loyalty cards anymore and it works in local independent places. Definitely download it”

Apple App Store Review

“Great to have in a new city for cheap ways to explore. Great for info on parking, hotels and food offers!”

Apple App Store Review

“I’m constantly missing out on freebies cause I loose my cards. This is a way better idea, more free stuff. Yay 👍🏻”

Google Play Store Review